Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@versarings.com. Please note that returns will need to be sent to the following address: 300 Greenbank Rd, M072, Ottawa, Ontario K2H 0B6.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@versarings.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Unfortunately, we cannot accept returns on gift cards. Rings bought at the sale price can be returned.
Free size exchange within 15 days
If the size is wrong, email us at info@versarings.com within 15 days of purchase and we’ll exchange it for your correct size. A free plastic ring sizer is available on the site, so you can check your size before you order.
If it breaks, we replace it free for 5 years
Breaking is what a Versa Ring is built to do. If your ring breaks within 5 years of purchase, email us at info@versarings.com with your order number and we’ll send you a new one at no charge. You don’t need to send anything back.
Lost it? Free replacement in the first 6 months
If you lose your Versa Ring within 6 months of purchase, email us at info@versarings.com with your order number and we’ll send you a new one free.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@versarings.com.